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ESCALATION MATRIX

Report a scam

Who to contact depends on what has happened. Pick the one that matches, and follow the steps in order.

In danger right now? Call 999
What happened?
Level 3 · Right now

Call your bank now. Every minute counts.

  1. 01
    Your bankCall the number on your card. Ask them to freeze the account and try to recall the payment. Note the reference they give you.
  2. 02
    Police Cybercrime UnitReport the fraud. You can also make a statement at your nearest police station.
  3. 03
    CERT-MUFile a report on MAUCORS+ with your bank reference and screenshots.

The full matrix

Who handles what, by situation.
Contact firstAlso report
SituationYour bankPolice 999Cybercrime UnitCERT-MUFSCData Protection
1Scam message, no action taken
2Clicked a link or entered details
3Sent money or shared an OTP
3Paid an investment scheme
3Personal data or ID shared
4Blackmail or sextortion
4Someone in immediate danger

Contacts

CERT-MU / MAUCORS+Online scams, phishing, fake accounts
Hotline 800 2378incident@cert.govmu.orgmaucors.govmu.org
Police Cybercrime UnitFraud where money was lost, blackmail
210 4653 / 210 5384ccu.mpf@govmu.org
Police emergencyAnyone in immediate danger
999 or 112
Your bankMoney sent, card or code shared
Number on the back of your card
Data Protection OfficeYour personal data was misused
460 0251dpo@govmu.org
Financial Services CommissionUnlicensed investment schemes. Online portal only
complaints.fscmauritius.org

Before you report

Keep the originals. Don’t delete the chat or block the number until you’ve saved these.Checked in September 2026 against CERT-MU, MAUCORS, the Police and the FSC. Check the official sites if a number doesn’t connect.